Topic: Welcome to Support Forum for other systems

Welcome to the Support Forum for other systems.  Post here to receive free technical support for systems which do not currently have a dedicated support forum.

Justin Sinclair

Universal Diagnostic Solutions

Re: Welcome to Support Forum for other systems

Dear Justin,
I wonderinf if you can offer some help. We are having a Sonos 5500 that boots up but the screen doesn't display anything but blue color and the the edges of the screen are black like in a low voltege situation. The input voltage for the tube screen is 120.

Does this have to do with the monitor only our is it a comunication problem between the electronics board and the display tube?

Re: Welcome to Support Forum for other systems

I'll ask one of my service reps if they can help with this one, I'm not entirely fluent on the Sonos 5500.

I don't suppose you've had a chance to try running any diagnostics? Or have you used any external video devices to see if its a monitor issue or other hardware issue?

Universal Diagnostic Solutions

Re: Welcome to Support Forum for other systems

Thanks Todd,
I didn't try any other external video device. Were you able to get in touch with some one who can help on this as well?

Regards.

Re: Welcome to Support Forum for other systems

any idea what could be wrong with an acuson aspen that would not boot at switch on and would not go off until the circuit breaker at the back is turned off.

Re: Welcome to Support Forum for other systems

my hitachi eub 405 power unit would not work. at switch on the cooling fan only rotates momentarily and stops but the unit would not come on