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Support provided by UDS for a variety of ultrasound imaging platforms
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Welcome to the HDI 3000 Support Forum. Post here to receive free technical support for the ATL/Philips HDI 3000 ultrasound imaging platform.
Hi my HDI 3000 powers up for a few secs then screen goes black, all lights go off the keyboard. You can still hear the cooling fans running on the back though. Unit was manufacturer in 1996. Any suggestions where I would starttrouble shooting?
At first guess it sounds like a power supply is defective, but I need to research a bit and see if I can get some better information for you.
I know this is a forum for hdi 3000 but i have a hdi1000 the problem with this ultrasound is when i get started apears a mesage: 2002 bootup test failure, acquisition disabled. Presa print. Button to continúe startup, freeze buttom to shutdown.
Please help me what can i do, i already check the cpu batteries and there was bad i repleced for a new one
I don't know a whole lot about the HDI 1000, nor do I have one in house to help troubleshoot. But I sent you an email with some more information that might be of use to you.
Sounds like a corrupted transducer file in the hard drive. If you're able to boot from the backup disk then it shouldnt be a power/board issue.
It sounds like you would need either a new hard drive with software, or a software reload on the system. You might need to contact the OEM (Philips/ATL) for the software, since it is proprietary.
If you are able to do all that, I would then say yes... that sounds like a viable option. Also, I saw your request for a quote on the HDI3000ultrasound.com for a hard drive, and unfortunately since it is Serial Number specific, I do not have hard drives available. Unless you're just looking for a blank hard drive that will work with the system.. you could probably just find it off the HD that it's in the system already and order it online for much cheaper.
Hope this helps.
Hello, i have a problem with my ATL HDI 3000 date of manufacture 1997. When system starts i get : Runtime Alarm (1202-8220-B003-28416765), when i use the backupdisk i get another message :Systemdiagnose Error: (1202-8618-160D-33202265). please help me what to do next. Thank you
That's a tough one. I can try to find out whats going on, but unless there's some sort of board listing it's hard to tell what the problem is. Runtime errors can be any number of things.
Is it a boot-up disk, or a back-up disk? The back-up disk might not help just because it's only mainly used for storing all of your system files, but doesn't necessarily allow you to boot from the disk. A boot-up disk acts as the hard drive.
I will do what I can to help, but if you have other people you can contact I would suggest asking around while providing me with more information.
ATL HDI 3000
please explain the software reload procedure on new HD,we have backup MOD.
Hello,
I just buy the ATL 3000, but I don´t know how this system function, for obtain the gestational age, when I do the measurement, don´t appear, at automatic form the datum.
Can you help me?, Do you have the manual?, I think "Getting Started". Is It correct?
Thank you.
We have one HDI3000 system. When we switch it on the system does a check i.e, bars are seen on the monitor after that white screen appears and nothing happens after that. What could be the problem. Philips engr. says that HDD power is gone bad. We checked it and found that the HDD power is o.k. Please advise for a solution.Is it that there is s/w crash.
While I can't say for certain, it sounds like a board could be causing the problem. Philips would definitely know more about it than I would, so I'd try to find out more about the HD software. I currently don't have software for this unit.
Hi
I have a little problem with this ATL HDI 3000 when it starts up everything seems okay, but after some time it simply just cut off the power from everything but the cooling fans.
i have made this little video that i hope makes it easier to troubleshoot.
http://rapidshare.com/files/381140332/ATL_HDI_3000.wmv
Best regards 
hello
I have a HDI 3000 CV but need to use it for abdominal US, i purchased a C4-2 transducer but the machine seems to be lacking the software to recognize the probe, where can i find or how else could i upgrade the software.
thank you.
Marvin, you can try contacting Philips/ATL in the U.S. and see if they would be willing to help you upgrade the system to Abdominal, and allow the use of the C4-2, but other than that there isn't much you can do.
Brast, when everything cuts out besides the fans.. to me it sounds like one of the three power supplies is encountering an issue (the AC input at the back allows power to filter to the fans when the White switch is ON, so it sounds like you're getting power, but it's just not being redirected properly). The master power supply controls power on the Digital power supply, as well as the Analog power supply. They're basically three boards in the front of the system.
You could try removing the front plate and reseating the power supplies (power off, and system unplugged prior to doing that). Other than that it would either take some board replacing, or component level tracking down of the issue.
Hi again
You were right,I replaced the analog power supply board, and it's working now.
Do you know if there are some common errors for this board, before I begin to trace it down.
I appreciate your help
Best regards.
Brast
hello. Mr. Todd. the machine output allthe text in German. I would prefer to have English... I did everything as you said. I pressed the key labeled "Setups" , 'diagnosis", next "show installed option" and then pressed"START" AND THE RESULTS ARE: 8501-8565-01 Capability, L10-5 38mm
8501-8567-01 capabiliti, C4-2 40R
8501-8574-01 CIVIT 5
8501-8576-01 P3-2 20mm
8501-8579-01 P5-3 16mm
8501-8586-01 Clinical Option. Vasc: CerebroVasc
8501-8587-01 : Peripheral
8501-8595-01 Gemin: Abdomen
8501-8596-01 Small parts
8501-8597-01 Prostate
maybe I have to check "installed saftware" I think there is no installed cardiac software in it.
please help me what would I do. thank you very much.
Last edited by elene bokuchava (2011-09-26 09:45:52)
does anyone know what Diags.zErrBootupTest (0104-200011D4) is on the HDI 3500 machine.
How do I fix it?
Last edited by shawn (2011-09-21 10:57:35)
hello. Mr. Todd. I told you that I have hdi3000, I use linear, convex and linear probes but I need it to use for echocardiography, I purchased p3-2 cardiac probe, when I selected "Kard" neither M-mode, nor doppler works. it seens to be locking the software to recognize the probe, or locking cardiac software.the machine output allthe text in German. I would prefer to have English... I did everything as you said. I pressed the key labeled "Setups" , 'diagnosis", next "show installed option" and then pressed"START" AND THE RESULTS ARE:
8501-1174-01 capability, P4-2 20mm
8501-8507-01 Extended Doppler Capability
8501-8524-01 Geraman Language/UIF
8501-8536-01 Voltage/Video 230/PAL
8501-8563-01 capability, L7-4 38mm
8501-8565-01 Capability, L10-5 38mm
8501-8567-01 capabiliti, C4-2 40R
8501-8574-01 CIVIT 5
8501-8576-01 P3-2 20mm
8501-8579-01 P5-3 16mm
8501-8586-01 Clinical Option. Vasc: CerebroVasc
8501-8587-01 : Periphera
8501-8595-01 Gemin: Abdomen
8501-8596-01 Small parts
8501-8597-01 Prostate
8501-8598-01 clinical option,Gemin:Pediatric
8501-8560-01 clinical option,OB
8501-8601-01 clinical option, Gyn/Fert
8501-8604-01 capability,CW5
8501-8606-01 capability, C3,5 76R
8501-8621-01 capability, C7-4 40R
8501-8622-01capability, C9-5 ICT
8501-8626-01 capability, P7-4 11mm
8501-8652-01 color power angio
8501-8694-01 Triple Mode
8501-8699-01 capability,L12-5
8501-9108-01 clinical option, Card CSI
8501-9167-01Service access diagnostics
8501-9642-01 capability L12-5 50mm
maybe I have to check "installed saftware" I think there is no installed cardiac software in it.
please help me what would I do. thank you very much.
please help me Mr. Todd
Elene,
You should have received instructions from Richard as to what we should do next to help you use the probe.
Did he not send it? If not, I will personally see to it that he does, or I will write up another email and send it to you.
My apologies for the delay.
Hello Mr. Todd. I have not received any instructions from Mr. Richard. THANK YOU VERY MUCH FOR YOUR ATTENTION. I am waiting for you. Thank you.
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