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Support provided by UDS for a variety of ultrasound imaging platforms
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Hello All,
We had "SOFTWARE SONO-PAC FOR RIGHT TRANSDUCER HAS NOT BEEN LICENSED. PLEASE REMOVE RIGHT TRANSDUCER" message on the display. Having read posts on the forum we replaced the batteries on CVC board (they were dead). Encryption strings were entered. Unfortunately "SOFTWARE SONO-PAC FOR RIGHT TRANSDUCER HAS NOT BEEN LICENSED. PLEASE REMOVE RIGHT TRANSDUCER" message has still been there.
Can anybody help our technician to solve this matter?
Thank you!
What transducer are you trying to run? Can you double-check the Version and Configuration report pages to ensure it is listed? If everything is where it's supposed to be, you may have a bad transducer, or the pins need to be checked, maybe cleaned.
Let me know what you're able to find.
Dear Todd,
Both batteries on the CVC board were showing 3,6V.
We re-entered encryption strings for four times.
We double checked the Version and Configuration report pages to make sure that transducers were listed there. Both transducers – C3 and L5 were there. Before the machine had worked well with L5 transducer.
We cleaned all the pins.
Now after all we had done the situation has not changed. The machine turned on without problem, the screen said – “NO XDCER 7.0MHz”.
The message “SOFTWARE SONO-PAC FOR RIGHT TRANSDUCER HAS NOT BEEN LICENSED. PLEASE REMOVE RIGHT TRANSDUCER.” showed up after when the right transducer was connected.
The message “SOFTWARE SONO-PAC FOR THIS TRANSDUCER HAS NOT BEEN LICENSED.” showed up when both transducers were connected.
Thanks in advance for your help.
Very strange. Could be a bad chip on the MEX board (memory expansion). Does it show up any errors when the system does its power on diagnostics?
Do you know if the OC3 has the 4 OCWare chips installed? Perhaps we can run a few of the MEMEX tests to see if any of the chips are bad.
Thank you for promp reply. The system has not show any errors during power on diagnostics. The machine was working perfectly before battetires had died. A technician siad that all the boards were fine, so I assume that all the OCWARE chips should be there. Can you please inform us how our technician should run MEMEX tests?
Thanks in advance!
I'm fairly certain that the MEMEX test is "X14", for instance, when you're in the OC3 diagnostic utility, and you have the dollar sign command line:
$X14 (press return)
It will run the MEMEX tests. I will double check this in the morning just to make sure. Currently we have only one 128XP system and it does not power on, so it may take me a while to get an answer for you.
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